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AI implementation services

AI that does the work , end to end

Two platforms, one team. Xolara AI automates your customer service; Gynix AI runs your factory floor. We take you from setup to live, and stay with you.

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01 Customer service for brokers

Xolara AI

An AI customer service agent built for forex and crypto brokers. It resolves client enquiries around the clock, accurately, in your clients' own languages.

  • Instant answers on deposits, withdrawals, KYC and logins, 24/7
  • Built-in ticketing and a self-serve knowledge base
  • Multilingual support across Freshchat, Zendesk, LINE and Telegram
  • Escalates tricky cases to your agents with the details already collected
Explore Xolara AI Brochure (EN) 手册 (CN)
Xolara AI analytics dashboard
Gynix AI visual agent builder
02 Manufacturing

Gynix AI

Build and run AI agents on the factory floor — grounded in your machine data, manuals and SOPs.

  • Operator assistants that answer straight from your manuals
  • Turn machine data and sensor streams into decisions
  • Visual builder — assemble agents without heavy engineering
  • Self-hostable and on-prem ready for sensitive sites
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How we work with you

We get you live, and stay with you

A hands-on engagement from first conversation to long after launch — here's exactly what working with us looks like.

  1. 01

    Discovery

    We start by understanding your workflows, data and goals — so the AI is built around how you actually operate, not the other way around.

    • Workflow & process audit
    • Data and systems assessment
    • Success metrics agreed upfront
    • A clear, scoped rollout plan
  2. 02

    Build & train

    We configure the platform and train it on your own knowledge — your manuals, past tickets, SOPs and tone of voice.

    • Trained on your data, not generic models
    • Knowledge base & document ingestion
    • Tuned to your domain and brand voice
    • Guardrails and escalation rules
  3. 03

    Integrate

    We connect the AI to the tools you already run, so it fits into your stack instead of forcing you to change it.

    • Helpdesks — Freshchat, Zendesk
    • Channels — LINE, Telegram, web, email
    • ERPs, machine data and internal systems
    • Self-hosted / on-prem where needed
  4. 04

    Go live

    We launch alongside your team, monitor closely, and make sure it performs in the real world before scaling it up.

    • Team onboarding & training
    • Soft launch with close monitoring
    • Human-handoff tuning
    • A measured performance baseline
  5. 05

    Optimize & support

    We stay with you — keeping the AI accurate and useful as your business grows and new needs emerge.

    • Ongoing monitoring & tuning
    • New use cases as you scale
    • Regular performance reviews
    • Dedicated ongoing support
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Sheven

Head of AI Solutions

sales@suntech-software.com WhatsApp